Shipping policy

Shipping Policy

Processing Time
Orders are typically processed and shipped within 1–2 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day. During high-volume periods, processing may take slightly longer — we'll note any delays on our homepage if they come up.

Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and your delivery address, using real-time carrier rates. You'll see the exact cost before you complete your purchase — no surprises at checkout.

Shipping Area
We currently ship within the United States only, including Alaska and Hawaii. We hope to offer international shipping in the future — check back or contact us if you're outside the US and interested in ordering.

Delivery Time
Once shipped, most orders arrive within 3–7 business days, depending on your location and the shipping method selected at checkout. You'll receive a tracking number by email as soon as your order ships.

Order Tracking
A shipping confirmation email with tracking information is sent automatically once your order leaves our hands. If you don't receive it within 2 business days of ordering, check your spam folder or contact us at [support email].

Lost or Damaged Packages
If your package arrives damaged, or if tracking shows it as delivered but you haven't received it, contact us at [support email] within 7 days so we can help resolve it — whether that's filing a carrier claim, sending a replacement, or issuing a refund.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help however we can if you catch it quickly after ordering.

Contact Us
Questions about your shipment? Reach us at hello@klichy.com